Privacy

Krikye Privacy Policy

Your personal data belongs to you. This policy explains exactly what Krikye collects, why we collect it, how we protect it, and what rights you have over your own information.

Last updated: 1 January 2025
Privacy at a Glance

How Krikye Protects Your Data

Six core commitments that define how Krikye handles your personal information — from the moment you register to every transaction you make.

Secure Data Storage

All personal data collected by Krikye is stored on encrypted servers. We use industry-standard AES-256 encryption for data at rest and TLS for data in transit. Your information is never stored in plain text on any Krikye system.

No Data Selling

Krikye does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used only to operate your account, process payments, and comply with legal obligations — nothing else.

Minimal Data Collection

Krikye only collects the data that is genuinely necessary to operate your account and comply with regulatory requirements. We don't collect data for the sake of it — if we don't need it, we don't ask for it.

KYC Done Right

Identity verification documents submitted to Krikye are used solely for KYC compliance. They are stored securely, reviewed only by authorised staff, and never shared with third parties except where required by law or regulation.

You Control Your Data

Krikye players have the right to access, correct, and request deletion of their personal data. You can exercise these rights at any time by contacting our support team. We will respond to all data requests within 30 days.

Transparent Cookie Use

Krikye uses cookies to keep you logged in, remember your preferences, and understand how the platform is used. We don't use third-party advertising cookies. You can manage cookie preferences through your browser settings at any time.

Contents

Privacy questions? Contact us at [email protected]

Contents

This Privacy Policy explains how Krikye collects, uses, stores, and protects your personal data when you use our platform. By registering a Krikye account or continuing to use our services, you confirm that you have read and understood this policy. Please read it carefully alongside our Terms and Conditions.

1 Introduction

Krikye is an online gaming and sports betting platform built for players in Bangladesh. We understand that privacy is important — especially when it comes to financial transactions and personal identity. This Privacy Policy sets out in plain language exactly what data Krikye collects from you, why we collect it, how long we keep it, and what your rights are.

When we say "Krikye", "we", "us", or "our" in this policy, we mean the Krikye platform and its operating team. When we say "you" or "your", we mean any person who visits, registers on, or uses the Krikye platform in any way.

This policy applies to all personal data collected through the Krikye website, mobile platform, customer support channels, and any other touchpoint where you interact with Krikye. It should be read alongside our Terms and Conditions and Responsible Gaming policy.

2 Data We Collect

Krikye collects personal data in two ways — information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of what we collect and why:

Data Type Examples How Collected
Identity Data Full name, date of birth, National ID number Registration form, KYC verification
Contact Data Phone number, email address Registration form, account settings
Financial Data bKash / Nagad / Rocket account number, transaction history Deposit and withdrawal processes
Technical Data IP address, device type, browser, operating system Automatically on platform access
Usage Data Pages visited, games played, session duration, bet history Automatically during platform use
KYC Documents Photo ID, proof of address, payment method screenshots Submitted by player during verification
Communications Data Support chat logs, email correspondence Customer support interactions

Krikye does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data. We only collect what is necessary to operate your account and meet our legal obligations.

3 How We Use Your Data

Krikye uses your personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described in this policy. The main ways Krikye uses your data are:

  • Account management: To create, maintain, and secure your Krikye account, including login authentication and account recovery.
  • Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to verify that payment accounts belong to you.
  • Identity verification: To complete KYC checks as required by our operating obligations, particularly before processing larger withdrawals.
  • Fraud prevention: To detect and prevent fraudulent activity, money laundering, and abuse of the Krikye platform.
  • Customer support: To respond to your queries, complaints, and requests through our support channels.
  • Platform improvement: To understand how players use Krikye so we can improve the experience, fix bugs, and develop new features.
  • Responsible gaming: To monitor gaming patterns and identify players who may need support, in line with our Responsible Gaming commitments.
  • Marketing communications: To send you relevant promotions and offers — but only where you have opted in to receive them. You can opt out at any time.

Krikye will never use your personal data to make automated decisions that have a significant legal or financial impact on you without human review. If you have concerns about how your data is being used, contact our support team at any time.

4 Legal Basis for Processing

Krikye processes your personal data on the following legal grounds:

  • Contract performance: Processing necessary to provide the services you have signed up for — including account management, payments, and game access.
  • Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
  • Legitimate interests: Processing for fraud prevention, platform security, and service improvement — where these interests do not override your privacy rights.
  • Consent: Processing for marketing communications, where you have explicitly opted in. You can withdraw consent at any time.

Krikye will always tell you the legal basis for processing your data when you ask. If you want to understand why we hold a specific piece of your information, contact us at [email protected] and we will explain clearly.

5 Data Sharing

Krikye does not sell your personal data. We share your data only in the following limited circumstances:

  • Payment providers: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
  • Game providers: Some game studios that supply content to Krikye may receive anonymised usage data to support game performance and fairness auditing. No personally identifiable information is shared with game providers.
  • Legal and regulatory authorities: Krikye will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law. We will notify you of such disclosures where legally permitted.
  • Service providers: Krikye works with trusted third-party service providers for hosting, security, and analytics. These providers are contractually bound to process your data only on Krikye's instructions and to maintain appropriate security standards.

All third parties who receive data from Krikye are required to handle it securely and in accordance with applicable data protection standards. Krikye does not transfer personal data to countries with inadequate data protection frameworks without appropriate safeguards in place.

6 Data Retention

Krikye retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our standard retention periods are:

  • Account data: Retained for the duration of your account and for 5 years after account closure, in line with standard financial record-keeping requirements.
  • Transaction records: Retained for 7 years to comply with anti-money laundering regulations.
  • KYC documents: Retained for 5 years after the end of the business relationship.
  • Support communications: Retained for 2 years after the last interaction.
  • Technical and usage data: Retained for 12 months on a rolling basis.

When data is no longer required, Krikye securely deletes or anonymises it. If you request deletion of your data before the end of a retention period, we will delete what we legally can and explain why any remaining data must be kept.

7 Your Privacy Rights

As a Krikye player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team at [email protected]:

Right to Access
Request a copy of all personal data Krikye holds about you.
Right to Rectification
Ask us to correct any inaccurate or incomplete data we hold.
Right to Erasure
Request deletion of your data where we no longer have a legal basis to hold it.
Right to Restriction
Ask us to limit how we use your data while a dispute is being resolved.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests, including direct marketing.

Krikye will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days — we will notify you if this is necessary. We will never charge a fee for handling a data rights request unless it is manifestly unfounded or excessive.

8 Cookies and Tracking

Krikye uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. Here is what we use and why:

  • Essential cookies: Required for the platform to function — including keeping you logged in, maintaining your session, and remembering your language preference. These cannot be disabled without breaking core functionality.
  • Analytics cookies: Used to understand how players navigate Krikye — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised.
  • Preference cookies: Used to remember your settings and preferences so you don't have to re-enter them every time you visit.

Krikye does not use third-party advertising cookies or cross-site tracking cookies. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to use certain features of the Krikye platform.

Most modern browsers allow you to view, manage, and delete cookies through the browser's settings or preferences menu. Refer to your browser's help documentation for specific instructions.

9 Security Measures

Krikye takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse:

  • AES-256 encryption for all data stored on Krikye servers.
  • TLS encryption for all data transmitted between your device and Krikye.
  • Two-factor authentication available for all Krikye accounts.
  • Regular security audits and penetration testing of the Krikye platform.
  • Strict access controls — only authorised Krikye staff can access personal data, and only where necessary for their role.
  • Incident response procedures to detect, report, and address any data breaches promptly.

Despite these measures, no online platform can guarantee 100% security. If you suspect that your Krikye account has been compromised, contact our support team immediately. You can also help protect your account by using a strong, unique password and enabling two-factor authentication.

10 Children's Privacy

Krikye is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a person under 18 has registered on Krikye, we will immediately suspend the account, delete all associated personal data, and refund any real-money balance to the payment method used.

If you believe a minor has accessed or registered on Krikye, please contact us immediately at [email protected]. For guidance on protecting minors from online gambling, please visit our Responsible Gaming page.

11 Third-Party Links

The Krikye platform may contain links to third-party websites or services — for example, payment provider portals or game studio pages. This Privacy Policy applies only to Krikye. We are not responsible for the privacy practices of any third-party websites, and we encourage you to read their privacy policies before providing any personal information.

Krikye does not endorse or make any representations about third-party websites linked from our platform. Visiting those sites is entirely at your own discretion and risk.

12 Changes to This Policy

Krikye may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. Where changes are material, we will notify registered players via email or an in-platform notification.

Continued use of the Krikye platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you do not agree with any changes, please stop using Krikye and contact our support team to close your account and request data deletion.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Krikye handles your personal data, please get in touch:

[email protected]
Available 24 hours a day, 7 days a week
Live chat available directly within your Krikye account

We aim to acknowledge all privacy-related requests within 24 hours and resolve them within 30 days. For responsible gaming support, visit our Responsible Gaming page. For the full rules governing your account, see our Terms and Conditions.

Your Data Is Safe on Krikye

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